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Hawx Blackbird

Blackbird is a iPad app designed to help Hawx Smart Pest Control's door-to-door sales team sign up people in need of pest control for year-long pest control contracts.

The Product

Blackbird is an app that aids in the process of signing clients up for Hawx Smart Pest Control. The app streamlines the sales process, provides a map function to create boundaries, and provides an informational customer list for salespeople to view and logs all the information each customer has given.

The Problem

Hawx Smart Pest Control's door-to-door sales strategy, which exclusively offers year-long contracts, has resulted in customer confusion and frustration when they do not fully understand the commitment they are making. This has, in turn, led to negative feedback and reputational damage for the company.

The Goal

By introducing an app that presents the contract in a clear and transparent manner, Hawx Smart Pest Control can provide customers with a more professional and trustworthy sign-up process. The app streamlines the sales process and eliminates ambiguity, ultimately improving customer satisfaction and the company's reputation.

Key Features

1

Contract Presentation

The app displays contract options and pricing in a clear and concise manner, with the ability to customize based on the homeowner's needs.

4

Reporting and analytics

The app provides real-time reporting and analytics on sales performance, contract status, and payment activity, allowing Hawx Smart Pest Control to track sales team performance and optimize their sales strategy.

2

Electronic signature

Once the homeowner agrees to the contract terms, the salesperson can capture their electronic signature directly within the app, eliminating the need for paper contracts.

3

Payment processing

The app integrates with Hawx Smart Pest Control's payment processing system, allowing salespeople to collect payment and set up automatic billing on the spot.

5

Customer lookup

Salespeople can search for homeowners by name in their customer list and find their account details and service history.

Design Approach

The design of Blackbird prioritizes simplicity, efficiency, and ease of use. The app features a clean and intuitive interface with large, easy-to-read text and clear calls-to-action. The color scheme and branding align with Hawx Smart Pest Control's existing visual identity, creating a cohesive and recognizable experience for users.